Southwestern Community College Service Survey Please tell us more about your recent experience with our Financial Aid Office: Question Title * 1. I was assisted by: Chelsie Miller Kysa Gordon Jill McKnight Kylee Klommhaus Other (please specify) Question Title * 2. Method of Contact: Face-to-Face (walk-in) Face-to-Face (appointment) Mailing Phone Call Email Question Title * 3. Was the staff helpful in dealing with your concerns? Yes No Question Title * 4. If staff could not help you, did they direct you to other resources? Yes No Not Applicable Question Title * 5. Was the information provided comprehensive? I got just what I asked for Received more that I asked for Not at all, I could have used more information Question Title * 6. We would like to know how you feel about your WAIT TIME in your most recent contact with the Financial Aid Office. Please rate your wait time for the following: Little/ no wait Reasonable Somewhat reasonable Not Reasonable N/A Office Visit Office Visit Little/ no wait Office Visit Reasonable Office Visit Somewhat reasonable Office Visit Not Reasonable Office Visit N/A Phone Call Phone Call Little/ no wait Phone Call Reasonable Phone Call Somewhat reasonable Phone Call Not Reasonable Phone Call N/A Email Response Email Response Little/ no wait Email Response Reasonable Email Response Somewhat reasonable Email Response Not Reasonable Email Response N/A If you selected not reasonable please explain the situation : Question Title * 7. How do you usually contact the Financial Aid Office? In person Phone Email Mail Fax Question Title * 8. What was the reason for your most recent Financial Aid Office Visit? Pick up/ drop off forms Financial Aid application questions Check Status of Aid Satisfactory Academic Progress ( i.e. withdrawal from classes and appeal) Resolve a concern Scholarship questions Student Employment Questions Loan Questions Other (please specify) Question Title * 9. Please rate the following aspects of your experience in your most recent contact with the Financial Aid Office: Excellent Good Average Bellow Average Poor N/A Courtesy of financial aid staff Courtesy of financial aid staff Excellent Courtesy of financial aid staff Good Courtesy of financial aid staff Average Courtesy of financial aid staff Bellow Average Courtesy of financial aid staff Poor Courtesy of financial aid staff N/A Knowledge and competence of financial aid staff Knowledge and competence of financial aid staff Excellent Knowledge and competence of financial aid staff Good Knowledge and competence of financial aid staff Average Knowledge and competence of financial aid staff Bellow Average Knowledge and competence of financial aid staff Poor Knowledge and competence of financial aid staff N/A Ability of financial aid staff to understand your concerns and request Ability of financial aid staff to understand your concerns and request Excellent Ability of financial aid staff to understand your concerns and request Good Ability of financial aid staff to understand your concerns and request Average Ability of financial aid staff to understand your concerns and request Bellow Average Ability of financial aid staff to understand your concerns and request Poor Ability of financial aid staff to understand your concerns and request N/A Overall experience with service provided by financial aid staff Overall experience with service provided by financial aid staff Excellent Overall experience with service provided by financial aid staff Good Overall experience with service provided by financial aid staff Average Overall experience with service provided by financial aid staff Bellow Average Overall experience with service provided by financial aid staff Poor Overall experience with service provided by financial aid staff N/A Question Title * 10. Please share your comments, questions, concerns, or suggestions: Done